Support

How can we help?

Answers to the questions we get most, plus the fastest ways to reach a human when you need one.

Email support

Best for anything that needs detail — bugs, changes, or questions about your build.

Weekdays, 9am–6pm ET. Good for urgent issues affecting a live site.

For anything easier to show than describe. Book a short session and we'll look together.

How do I make changes to my site?: Send the change to sitecraft205@gmail.com. Content edits are included in your monthly maintenance — we'll make them and confirm when they're live.
My form isn't delivering leads. What should I check?: First, check the spam folder on the notification address. If notifications are arriving but you want them routed somewhere else, tell us the new address and we'll update the form. If nothing is arriving at all, contact support with the approximate time of the submission.
What does the monthly maintenance fee include?: Hosting, TLS security, backups, software updates, and a monthly allowance of content edits. Growth and Scale also include ongoing conversion testing and reporting.
How quickly will I hear back?: Within one business day for email and form submissions. Phone calls are answered during weekday business hours.
Can I get more pages added?: Yes. Additional pages are quoted at a fixed rate before any work starts. Growth includes up to 5 pages; Scale includes unlimited pages.
What if I want to cancel maintenance?: Maintenance is month-to-month, so you can cancel whenever you like. Your domain and content are yours, and we'll hand over what you need to run the site elsewhere.

Email sitecraft205@gmail.com or call (239) 476-0179. We reply within one business day.